Customer Service Representative (Remote)

HANSON WADE:


At Hanson Wade, we're passionate about delivering cutting-edge insights and support to the biopharma industry. Our team is dedicated to providing exceptional customer experiences, and we're looking for a talented Customer Service Representative to join our remote team.

From the earliest days of Hanson Wade’s creation, we have sought to provide insights on the most cutting-edge and emerging facets of drug development. What began with a meet-up of academic scientists and biotech CEOs researching circulating tumor cells (CTCs) over 12 years ago, has become a conference portfolio of 200+ niche events, networks, and an industry-defining database service that supports over 25,000 biopharma customers each year.

Job Overview:


As a Customer Service Representative, you'll be the first point of contact for our customers, providing expert support and ensuring a positive experience. You'll build and preserve relationships with our customers through professional and responsive service, addressing inquiries, resolving issues, and delivering timely solutions.

Hanson Wade offers an exciting range of careers. Whether that is utilizing your life science qualifications to support drug development programs worldwide, or honing your professional skills in Customer Rep, Marketing, or Event Operations, we strive to provide an inclusive and diverse working environment for our people, along with our proven career development.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat, providing clear and accurate information.

- Process customer orders, changes, and follow-ups.

- Handle customer complaints and concerns, offering solutions to ensure satisfaction.

- Maintain accurate records of customer interactions and transactions using our CRM system.

- Collaborate with team members and departments to address customer issues effectively.

- Follow up on customer issues to ensure resolution.

Requirements:

- 1-2 years of experience in customer service or a related field.

- Excellent written and verbal communication skills.

- Flexibility to adapt to changes and maintain productivity in a dynamic work environment.

- Strong problem-solving skills and attention to detail.

- Proficient with computers and CRM systems (prior experience with customer service software is a plus)

Benefits:

- 401(k) with company match.

- Dental insurance.

- Flexible schedule with remote work options.

- Health insurance.

- Paid time off (PTO)

- Vision insurance.

- Career growth opportunities and continuous training.

- Tuition Assistance Program.

Schedule:

- Monday to Friday.

- Full-time and part-time positions available.

Pay:

- $35.00 - $40.00 per hour.

- Expected hours: no less than 40 per week.

- Location: Remote.

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive team, we encourage you to apply today!